Shipping Policy

Last Updated: 17/01/2026

Urban Parcel Australia is committed to making delivery simple and convenient for all customers.

Order Processing

We aim to process orders within 1 - 3 business days.

Processing times may be longer during peak periods, public holidays, or promotional events. If there is a significant delay, customers will be notified by email.

 

Shipping & Tracking

Urban Parcel Australia operates using a drop-shipping and third-party fulfilment model.

This means orders are shipped directly from our trusted supplier partners. Items may ship from Australian or international locations, and orders may arrive in multiple parcels.

You will receive a tracking number once your order has been dispatched.

 

Estimated Delivery Timeframes

Estimated delivery time is 2 - 7 business days across Australia from dispatch. THIS DOES NOT FACTOR PRE-ORDER ITEMS - WITH DELIVERY ESTIMATES PROVIDED CLEARLY ON THE PRODUCT PAGE AND WHEN YOU MAKE YOUR PURCHASE.

Delivery times are estimates only and may vary depending on:

  • Supplier location
  • Destination
  • Customs processing
  • Courier performance
  • External factors beyond our control

We do not guarantee delivery dates.

 

Incorrect or Incomplete Addresses

Customers are responsible for ensuring delivery information is accurate at checkout.

Urban Parcel Australia cannot guarantee a refund or replace orders that cannot be delivered due to incorrect or incomplete address details supplied by the customer. However, we will do our best to work with you for a suitable solution.

 

Delivery Issues or Missing Parcels

If your parcel is delayed, damaged or missing, please contact the courier directly. Once a case number has been issued to you, please contact us: Urban Parcel Australia at info@urbanparcelaustralia.com.au. Include your order number, case number and tracking information so we can assist promptly.

Urban Parcel Australia will also help lodge enquiries with the courier and work with you toward a resolution.

 

Peak-Period Shipping

During busy seasons such as Christmas, Black Friday, and other national sales events processing and delivery times may increase. Urban Parcel Australia recommends ordering early during peak periods.

 

Questions?

For any shipping enquiries, please contact Urban Parcel Australia at: info@urbanparcelaustralia.com.au.