Contact information

Contact Us

We're here to help. Whether you have a question about your order, a product, shipping or anything else - the Urban Parcel Australia team is ready to assist.

Business Hours

Monday - Friday: 9:30am - 2:30pm AEST
Weekends & Public Holidays: Closed
(You can still email us anytime - we will respond as soon as we're back online.)

Order Enquiries

For faster support, please include:

• Your full name
  
• Order number
  
• Email used at checkout
  
• A brief description of your question
  
• Photos (if your enquiry relates to an item received)
  

This helps us resolve your enquiry as quickly as possible.

Where We Operate

Urban Parcel Australia is an online Australian-owned business serving customers Australia-wide. We do not currently offer a physical storefront or in-person pickup.

Partnerships & Business Enquiries

For wholesale, collaboration or supplier enquiries: partner@urbanparcelaustralia.com.au. All other email enquiries will not be monitored. 

Feedback

We’re always improving.

If there’s something we can do better, we’d love to hear from you - your feedback helps shape the future of Urban Parcel Australia.

Urban Parcel Australia

Owned and operated in Australia

ABN: 40 236 047 391