Shipping policy

Urban Parcel Australia aims to make delivery convenient for all customers. This Shipping Policy outlines how orders are processed and delivered within Australia, including orders fulfilled directly by Urban Parcel Australia and by trusted overseas suppliers.

Processing & Dispatch Times

Urban Parcel Australia works hard to process orders as quickly as possible.

  • Orders are typically processed within 1 - 3 business days
  • Processing times may increase during peak periods, public holidays, restocks or promotional events
  • Customers will be notified if there are any significant delays

Shipping & Fulfilment

Urban Parcel Australia operates using a mixed fulfilment model.

Some products are stocked and dispatched by Urban Parcel Australia from within Australia. Other products are dispatched directly from our trusted overseas suppliers. Fulfilment location depends on the product, availability and order volume.

Estimated delivery timeframes and shipping costs are displayed at checkout or on the product page before purchase.

Seasonal & Valentine’s Day Items
Certain seasonal items, including Valentine’s Day products, are dispatched closer to the event date to ensure quality and presentation. Dispatch dates may vary slightly, and tracking will be provided once shipped.

Orders Dispatched from Overseas Suppliers

  • Standard Delivery with tracking
  • Delivery timeframes vary depending on destination, courier, customs clearance, weather conditions and seasonal demand
  • Estimated delivery windows are provided at checkout or on the product page

Shipping rates are calculated at checkout and vary based on parcel size and delivery location.

International Shipping

Urban Parcel Australia offers international shipping to selected countries.

Delivery timeframes and shipping costs for international orders are calculated at checkout and vary depending on destination, supplier location and courier.

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Urban Parcel Australia is not responsible for delays caused by customs clearance or international courier processes.

Order Tracking

Once your order has been dispatched — whether from Australia or overseas — you will receive an email containing:

  • Your tracking link
  • Courier details (where available)

Tracking updates may take 24–48 hours to appear after dispatch.

Delivery Partners

Urban Parcel Australia works with a network of Australian and international delivery partners. Courier services may vary depending on the fulfilment location and product type.

Authority to Leave (ATL)

Some couriers offer Authority to Leave. Please be aware that the courier may leave your parcel in a safe location if no one is home.

Urban Parcel Australia is not responsible for parcels that become lost or stolen after Authority to Leave has been selected.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring delivery information is accurate at checkout.

Urban Parcel Australia cannot guarantee a refund or replace orders that cannot be delivered due to incorrect or incomplete address details supplied by the customer. However, we will do our best to work with you for a suitable solution.

Delivery Issues or Missing Parcels

If your parcel is delayed, damaged or missing, please contact the courier directly. Once a case number has been issued to you, please contact us: Urban Parcel Australia at support@urbanparcelaustralia.com.au. Include your order number, case number and tracking information so we can assist promptly.

Urban Parcel Australia will also help lodge enquiries with the courier and work with you toward a resolution.

Pre-Order or Backorder Items

Some items may be listed as pre-order or backorder. Estimated shipping timeframes will be displayed on the product page.

Orders containing pre-order items may be shipped together once all items are available, unless otherwise stated.

Peak-Period Shipping

During busy seasons such as Christmas, Black Friday, and other national sales events processing and delivery times may increase. Urban Parcel Australia recommends ordering early during peak periods.

Questions?

For any shipping enquiries, please contact Urban Parcel Australia at: support@urbanparcelaustralia.com.au.