Last updated: 23/12/2025

Welcome to Urban Parcel Australia.
By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.

These Terms comply with Australian Consumer Law (ACL) and outline your rights, our responsibilities, and the conditions of using our services.

1. About Urban Parcel Australia

Urban Parcel Australia (“we”, “us”, “our”) is an Australian online retailer offering a range of products. We operate primarily through online fulfilment partners, including third-party suppliers and dropshipping partners.

Our website address: urbanparcelaustralia.com.au and we also own urbanparcelaustralia.com. 

2. Use of Our Website

By using our site, you agree that:

• You are at least 18 years old, or using the site with parental permission
  
  
• You will not misuse the website or attempt to disrupt our services
  
  
• All information you provide during checkout is accurate and complete
  
  

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to provide accurate:

• Product descriptions
  
  
• Images
  
  
• Specifications
  
  
• Pricing
  

However, variations may occur, particularly because some products are fulfilled via third-party suppliers.Colours, packaging and minor design elements may differ slightly from images shown.

If a listing error results in an incorrect price or description, we may cancel or refund the order.

4. Pricing & Payments

All prices are shown in AUD (Australian Dollars).

We accept major secure payment options including:

• Credit/debit cards
  
  
• PayPal
  
  
• Shopify Payments
  
  
• Other payment methods as offered at checkout
  

We do not store full payment card details - payments are processed by secure third-party providers.

We reserve the right to update prices at any time.

5. Order Processing & Fulfilment

Urban Parcel Australia processes orders within our standard handling time of 1 - 3 business days.

Because we may use third-party suppliers and dropshipping partners, your order may be shipped from:

• Various fulfilment centres within Australia, or
  
  
• Our international supply partners

Estimated delivery times are shown on our Shipping Policy page.

If an item becomes unavailable after purchase, we will contact you with options.

6. Shipping

Shipping timeframes vary depending on the product and supplier location. Full details are available in our Shipping Policy.

Once an order has been shipped, we cannot change the shipping address.

Shipping delays caused by couriers, customs, or unforeseen events are outside our control — but we will support you throughout the process.

7. Returns, Refunds & Australian Consumer Law

Your rights are protected under the Australian Consumer Law (ACL).

We offer refunds in the following cases:

• The product is faulty or defective
  
  
• The product does not match its description
  
  
• The product is not fit for purpose
  
  

We do not offer:

• Change-of-mind returns
  
  
• Exchanges (due to using third-party fulfilment partners and not holding stock locally)
  
  

If there's an issue with your order, contact us at: support@urbanparcelaustralia.com.au

We may request photo or video evidence in order to process a claim.

Refunds will be issued to the original payment method.

8. Dropshipping Disclosure

Urban Parcel Australia works with third-party suppliers to fulfil orders.
By purchasing from us, you acknowledge that:

• Items may ship directly from our Australian or international partners
  
  
• Orders may be delivered in multiple parcels
  
  
• Packaging may vary depending on the supplier
  
  
• Delivery times may differ per item
  
  

We only partner with suppliers who meet quality and reliability standards.

9. Intellectual Property

All content on this website including text, images, graphics, logos, layout and branding is the property of Urban Parcel Australia.

You may not reproduce, distribute or use any content without our written permission.

10. Limitation of Liability

To the extent permitted by law:

• Urban Parcel Australia is not liable for indirect, incidental or consequential losses
  
  
• We are not responsible for delays caused by shipping partners or unforeseen disruptions
  
  
• Our responsibilities are limited to those required by the Australian Consumer Law
  

Nothing in these Terms excludes your consumer rights under the ACL.

11. Third-Party Services

Our website may include links or connections to third-party services such as:

• Payment processors
  
  
• Analytics tools
  
  
• Supplier platforms
  

We are not responsible for the content or practices of third-party websites.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information.

13. Changes to Terms & Conditions

We may update these Terms at any time. Changes will take effect immediately once posted on this page.

Continued use of our website means you accept the updated Terms.

14. International Customers

Urban Parcel Australia is an Australian business and all purchases are governed by Australian law.

We offer international shipping to selected countries. International customers acknowledge that delivery times, duties, taxes and customs fees may apply depending on the destination country.

These charges are the responsibility of the customer unless stated otherwise.

Australian Consumer Law protections apply to purchases made within Australia. International customers may have different consumer rights depending on their local jurisdiction.

15. Contact Us

If you have any questions about these Terms, please contact: support@urbanparcelaustralia.com.au

Urban Parcel Australia