Contact

If you have a question about your order, shipping or a product, our customer support team can assist.

Customer Support Team Hours

Monday - Friday: 9:30am - 4:30pm AEST
Weekends & Public Holidays: Closed
(You can still email us anytime - we will respond as soon as we're back online)

Order Enquiries

For faster support, please include:

  • Your full name
  • Order number
  • Email used at checkout
  • A brief description of your question
  • Photos (if your enquiry relates to an item received)

This helps us resolve your enquiry as quickly as possible.

Where We Operate

Urban Parcel Australia is an online Australian-owned business serving customers Australia-wide. We do not currently offer a physical storefront or in-person pickup.

Partnerships & Business Enquiries

For wholesale, collaboration or supplier enquiries: info@urbanparcelaustralia.com.au.

Feedback

We’re always improving.

If there’s something we can do better, we’d love to hear from you - your feedback helps shape the future of Urban Parcel Australia.


Urban Parcel Australia

Owned and operated in Australia

ABN: 40 236 047 391