Last updated: 03/01/2026

Welcome to Urban Parcel Australia.
By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.

These Terms comply with Australian Consumer Law (ACL) and outline your rights, our responsibilities, and the conditions of using our services.

1. About Urban Parcel Australia

Urban Parcel Australia (“we”, “us”, “our”) is an Australian online retailer offering a range of products. We operate primarily through online fulfilment partners, including third-party suppliers and dropshipping partners.

Our website address: urbanparcelaustralia.com.au and we also own urbanparcelaustralia.com. 

2. Use of Our Website

By using our site, you agree that:

• You are at least 18 years old, or using the site with parental permission
  
  
• You will not misuse the website or attempt to disrupt our services
  
  
• All information you provide during checkout is accurate and complete
  

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to provide accurate:

• Product descriptions
  
  
• Images
  
  
• Specifications
  
  
• Pricing
  

However, variations may occur, particularly because some products are fulfilled via third-party suppliers. Colours, packaging and minor design elements may differ slightly from images shown. If a listing error results in an incorrect price or description, we may cancel or refund the order.

4. Pricing & Payments

All prices are shown in AUD (Australian Dollars).

• Prices may be updated at any time without notice

• Payments are processed securely through third-party payment providers

• We do not store full payment card details.

• Accepted payment methods include those displayed at checkout.

5. Order Processing & Fulfilment

• We aim to process orders within 1 - 3 business days.

• Orders are fulfilled through trusted third-party suppliers and fulfilment partners.

• Products may be shipped directly from supplier locations.

   

• If an item becomes unavailable after purchase, we will contact you to arrange a suitable resolution, including a refund if required.

6. Shipping

Shipping details, including estimated delivery timeframes, are outlined in our Shipping Policy.

Delivery times are estimates only and may vary depending on supplier location, destination, and external factors beyond our control.

Once an order has been shipped, the shipping address cannot be changed.
Shipping delays caused by couriers or unforeseen events are beyond our control.

7. Returns, Refunds & Australian Consumer Law

Your rights are protected under Australian Consumer Law.

We offer refunds in the following cases:

• The product is faulty or defective
  
  
• The product does not match its description
  
  
• The product is not fit for purpose
  
  

We do not offer:

• Change-of-mind returns
  
  
• Exchanges (due to using third-party fulfilment partners and not holding stock locally)
  
  

If there's an issue with your order, contact us at: info@urbanparcelaustralia.com.au. We may request photo or video evidence in order to process a claim. Refunds will be issued to the original payment method.

8. Dropshipping Disclosure

Urban Parcel Australia may work with third-party suppliers to fulfil orders.
By purchasing from us, you acknowledge that:

• Items may ship directly from our Australian or international partners
  
  
• Orders may be delivered in multiple parcels
  
  
• Packaging may vary depending on the supplier
  
  
• Delivery times may differ per item
  

We only partner with suppliers who meet quality and reliability standards.

9. Intellectual Property

All content on this website including text, images, graphics, logos, layout and branding is the property of Urban Parcel Australia.

You may not reproduce, distribute or use any content without our written permission.

10. Limitation of Liability

To the extent permitted by law:

• Urban Parcel Australia is not liable for indirect, incidental or consequential losses
  
  
• We are not responsible for delays caused by shipping partners or unforeseen disruptions
  
  
• Our responsibilities are limited to those required by the Australian Consumer Law
  

Nothing in these Terms excludes your consumer rights under the ACL.

11. Third-Party Services

Our website may include links or connections to third-party services such as:

• Payment processors
  
  
• Analytics tools
  
  
• Supplier platforms
  

We are not responsible for the content or practices of third-party websites.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information.

13. Changes to Terms & Conditions

We may update these Terms at any time. Changes will take effect immediately once posted on this page.

Continued use of our website means you accept the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact: info@urbanparcelaustralia.com.au