Privacy Policy

Last updated: 01/01/2026

Urban Parcel Australia recognizes privacy is important to us. Our Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, or interact with us online.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

1.1 Information You Provide

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment information (processed securely by third-party payment gateways - we do not store your full card details)
  • Any messages or enquiries sent to our customer support team

1.2 Automatically Collected Information

We automatically collect certain data when you browse our website, including:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on our site
  • Cookies and analytics data
  • Referral sources (e.g., if you arrive via an ad or social media link)

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your shopping experience
  • Analyse website performance
  • Deliver personalised advertising and retargeting
  • Remember your preferences

You can manage cookies in your browser settings.

2. How We Use Your Information

Urban Parcel Australia uses your information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate updates, order confirmations, and shipping notifications
  • Improve our website functionality
  • Detect and prevent fraud
  • Deliver personalised advertising (Google Ads, Meta Ads, TikTok Ads, etc.)
  • Conduct analytics and business improvements

We only use your information in ways that are relevant, lawful and reasonably necessary for our business.

3. How We Share Your Information

We may share your information with trusted third parties who help us operate our business, including:

3.1 Service Providers

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and fulfilment partners (including dropshipping suppliers)
  • Email service providers
  • Analytics and advertising platforms (e.g., Google Analytics, Google Ads, Meta, TikTok)

3.2 Legal & Compliance

We may disclose information if required by law, for fraud prevention, or to protect our legal rights.

We do not sell personal information to third parties.

4. Dropshipping & International Partners

Urban Parcel Australia may fulfil orders using third-party suppliers, including suppliers located overseas.

To deliver your order, we may share:

  • Your name
  • Shipping address
  • Product details
  • Contact information (if required for delivery)

We ensure all partners follow appropriate privacy and data protection practices.

Overseas Disclosure of Personal Information: We may disclose personal information to trusted third-party service providers located outside Australia for the purpose of operating our business and fulfilling customer orders. This may include ecommerce platforms, payment processors, logistics providers, and product suppliers. By providing your personal information, you consent to this overseas disclosure. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy laws.

5. Marketing & Advertising

We may use your information for:

  • Email marketing (opt-in only)
  • Personalised ads
  • Retargeting campaigns

You can opt out at any time by:

  • Clicking “Unsubscribe” in marketing emails
  • Adjusting ad settings with Google, Meta, or other platforms
  • Contacting us directly

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion (where legally permitted)
  • Opt out of marketing communications

To make a request, contact us at: support@urbanparcelaustralia.com.au

7. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Modification

Payment information is processed using secure, PCI-compliant third-party providers.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

Urban Parcel Australia may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: info@urbanparcelaustralia.com.au

Urban Parcel Australia